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TERMS OF SERVICE / PRIVACY POLICY / SHIPPING POLICY / REFUND POLICY
The Magic Molecule Co. is committed to ensuring your privacy is protected. We care how information about you is used and shared and appreciate your trust that we will do so carefully and sensibly.
We appreciate your right to privacy and to shop online in a safe environment. This Privacy Policy explains how we use the information we do collect about you and the procedures in place to safeguard your privacy.
We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and Data Protection Act 1998). By using the website, you consent to the collection, use and transfer of your information under the terms of the policy. Please read this policy very carefully to understand our view and practises regarding your personal data and how we will treat it.
The Magic Molecule Co.is part of the Medsa Group Ltd. Registered address: The White Barn, Runfold St George, Farnham GU10 1PL. By subscribing to our mailing list, you are giving your consent to be contacted by us.
When you place an order with The Magic Molecule Co. either over the phone or via the website, we will collect the following information to allow us to fulfil your order:
We will ask for your payment information to take your order however, this information is not stored by us or any of our third-party partners. This information allows us to fulfil your order and notify you of the status of your order. The information we collect will be accurate and up to date.
All orders are currently fulfilled by The Magic Molecule Co. If we choose to use a third-party service provider for fulfilment at any point in the future, we will need to pass on your details to that service provider so they can deliver your goods to you. The third-party service provider will undertake an agreement with us that they will protect your information, will not pass it on, and not use it for any other purpose than to deliver your order.
We use your contact information to provide you with relevant information about promotional offers available directly from us. We may also send you information about new products and other events we think may be of interest to you and for related marketing purposes. We will also use this to notify you of any changes to our services and policies.
By submitting your information and using our website, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Privacy Policy.
If we change our Privacy Policy, we will post the changes on our website and we will also inform you by email, so you have the option to update your email address or to remove it.
You may choose to start (opt-in) or stop (opt-out) receiving this information at any time. You can amend or remove your preferences by clicking on the unsubscribe link at the bottom of your emails and following the instructions provided, or by calling our customer services team on 01252 279 936.
If you unsubscribe from our mailing by mistake or wish to re-subscribe, please call our customer services team on 01252 279 936. This is so we can ensure we have your permission before we re-subscribe you.
Cookies are alphanumeric identifiers that transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to provide helpful features such as:
The ‘Help’ portion of the toolbar on most browsers will tell you; (a) how to prevent your browser from accepting new cookies (b) how to have the browser notify you when you receive a new cookie, and (c) how to disable cookies altogether. However, cookies allow you to take full advantage of some of Greenman Plant Care Ltd’s shopping features so we recommend that you leave them turned on.
The following types of cookies are used on The Magic Molecule Co. website:
By using our website, you agree that we can place these types of cookies on your device.
No recognisable personal information is stored in the cookie that can link it back to an individual. You can use your own internet browser to control the use of cookies on your computer and can enable or disable them at any time.
We also use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your details on our database. We monitor customer traffic on an aggregate basis to help us develop and improve our website for the benefit of our customers. To enhance your use and experience of the website you will be given a session ID which will only last for the duration of that visit to the site. Each time you visit the site you will have a different session ID.
Unless we have your expressed consent, we will only disclose your personal data to third parties if this is required to complete your transaction with us. We use your information only as set out in this Privacy Policy and will not sell, rent or pass your information on to others for marketing purposes without your express consent The Magic Molecule Co. may release account information where we believe in good faith that this release is reasonably necessary to comply with the law.
We use the latest secure server technology to ensure your information is protected to the highest standard. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
You need to protect against unauthorised access to your password and your computer. Do not share your password with anyone, and make sure to sign off if using a shared computer.
If you have any questions about the information in our Privacy Policy, please contact our Data Controller via email at privacy@medsagroup.com
